[Cialug] OT-Dell tech support & Windows 8 hell

Mon Dec 31 19:01:57 CST 2012

Helpdeskistan?

On Mon, Dec 31, 2012 at 6:58 PM, Scott Yates <Scott at yatesframe.com> wrote:

> uz-tech-istan?
>
>
> On Mon, Dec 31, 2012 at 6:55 PM, Rob Miller <robarooney at gmail.com> wrote:
>
> > We could have some NYE fun making up names for the country where Dell has
> > their tech support ... and tomorrow, we won't remember what we did ...
> > On Dec 31, 2012 2:04 PM, "Dan Hockey" <icepuck3k at yahoo.com> wrote:
> >
> > > This hell all started when I'd try to dual boot my new dell 660 with
> win8
> > > and ubuntu. I have an old P3 dell dual boot running win8 preview and
> > > ubuntu, other than being slow this setup works just fine.
> > >
> > > The problems starts with the OEM partitioning, why do they need to have
> > so
> > > damn many extra partitions?, some are even hidden!. Long story short I
> > did
> > > make room by deleting an empty unused/unformated partition.
> > >
> > > The real fun came when I discovered my recovery discs and flash drive,
> > > made from the pre-installed backup/recovery software, refused to do
> > > anything but restore the disc back to the factory cluster f***
> > > partitioning! It would not install win8 back to a smaller partition.
> > >
> > > I filled out dells media request form thinking I might get a *real*
> disc
> > > that would me to do what I wanted. This last email says I need to
> > transfer
> > > the software/computer from the vendor I bought it from i.e costco.
> WTF?!
> > >
> > > I'm about fed up with this run around, below is the last email I got.
> > > Would it be a waste of time if I tried to call and take to a real
> person?
> > >
> > > btw, what country is dell's tech support located?
> > >
> -------------------------------------------------------------------------
> > >
> > >
> > > Dear Dan,
> > >
> > > Thank you for contacting Dell Technical Support.
> > >
> > > My name is Rajat and I would be glad to assist you with your Dell
> > Inspiron
> > > 660 system Service Tag (xxxx) with Windows 8 Home as the Operating
> system
> > > installed on it.
> > >
> > > I have reviewed your email and understand that you need CDs for your
> > > system.
> > >
> > > However, I see from the records that the system is still registered on
> > the
> > > Retail vendor?s name from whom you purchased this system.
> > >
> > > I would be glad to get the ownership of the system transferred on your
> > > name. We would have to fill an ownership transfer form for that. I
> would
> > > request you to confirm the following details for the same:
> > >
> > > A) Details of the current owner:
> > >
> > > 1. Full name under which you want us to Transfer Ownership of the
> system.
> > > 2. Phone number (On which you want us to Transfer Ownership).
> > > 3. Shipping address along with the Zip code (On which you want us to
> > > Transfer Ownership).
> > >
> > > B) Date of purchase of the system from the Retail Vendor
> > > C) Current Ship to address (Should be a valid physical address. Please
> do
> > > not provide PO Box address.)
> > >
> > > I hope you would understand that we must verify this information to
> > ensure
> > > that an unauthorized party does not obtain information about your
> > account.
> > >
> > >
> > >
> > >
> > > Dan, as you have also mentioned in your email, you also need support
> for
> > > Dual Boot setup, I will request you to get in touch with our
> specialized
> > > software department i.e. Dell solution station who have expertise on
> > > advanced software issues.
> > >
> > > I want to update you that Dell?s Hardware Warranty Support provides
> > > troubleshooting assistance for hardware defects in Dell-branded
> products
> > > under the Limited Warranty and installation and configuration support
> for
> > > select factory-installed software.  In the past, we often did provide
> our
> > > customers a best effort in attempting to resolve virus/spyware issues
> and
> > > other software concerns just like in your case, even though we had no
> > > obligation to do so. Due to the broad range of products and their
> > > complexity, we've created a group of specially-trained technicians to
> > > assist you with this type of issue.
> > >
> > > I apologize, but Dell's Hardware Warranty Support does not cover
> > > troubleshooting of virus/spyware and other software issues. We
> understand
> > > that our customers sometimes need help for issues that are not covered
> by
> > > our limited warranty and hardware support. That's why we created the
> > > specially trained group of technicians who staff our fee based Solution
> > > station service.
> > >
> > > You can call our Dell Solution Station Support on 1-800-624-9896 Ext.
> > > 4545455 between 8:00 Am CST- 1:00 AM CST or at 1-888-236-3355 /
> > > 1-877-409-3272 for any help related to this issue.
> > >
> > >
> > >
> > >
> > > Dan, as you were originally shipped with Windows 8 Home, I would be
> only
> > > able to ship Windows 8. If you need Windows 7 Professional I would
> > request
> > > you to please contact Dell Sales.
> > >
> > >
> > >
> > >
> > >
> > > We value your patronage and wish to continue serving you in the best
> > > possible way.
> > >
> > > The service request number for this interaction is 869571930.
> > >
> > > I would like to inform you that my supervisor would call you back
> between
> > > 03:30 PM and 05:30 PM CST on 31st December, 2012 to confirm ownership
> > > transfer details and if there is any other support that you require
> from
> > > Dell. This would be a very short call and I thank you in advance for
> your
> > > cooperation.
> > >
> > > Dan, I have gone through your records and I would like to inform you
> that
> > > the system warranty is valid till 11-29-2013.
> > >
> > > We value you as a customer and your satisfaction is important to us.
> > >
> > > I appreciate the opportunity to assist you with this issue. Have a Good
> > > day.
> > >
> > > Thank you for choosing Dell.
> > >
> > >
> > > Regards,
> > > Rajat Sharma
> > > Dell Technical Support.
> > > Timings: 07:00 AM to 04:00 PM CST
> > > Weekly Offs: Saturday and Sunday.
> > >
> > > _______________________________________________
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> > >
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