[Cialug] OT-Dell tech support & Windows 8 hell

[Scott Yates]

uz-tech-istan?


On Mon, Dec 31, 2012 at 6:55 PM, Rob Miller <robarooney at gmail.com> wrote:

> We could have some NYE fun making up names for the country where Dell has
> their tech support ... and tomorrow, we won't remember what we did ...
> On Dec 31, 2012 2:04 PM, "Dan Hockey" <icepuck3k at yahoo.com> wrote:
>
> > This hell all started when I'd try to dual boot my new dell 660 with win8
> > and ubuntu. I have an old P3 dell dual boot running win8 preview and
> > ubuntu, other than being slow this setup works just fine.
> >
> > The problems starts with the OEM partitioning, why do they need to have
> so
> > damn many extra partitions?, some are even hidden!. Long story short I
> did
> > make room by deleting an empty unused/unformated partition.
> >
> > The real fun came when I discovered my recovery discs and flash drive,
> > made from the pre-installed backup/recovery software, refused to do
> > anything but restore the disc back to the factory cluster f***
> > partitioning! It would not install win8 back to a smaller partition.
> >
> > I filled out dells media request form thinking I might get a *real* disc
> > that would me to do what I wanted. This last email says I need to
> transfer
> > the software/computer from the vendor I bought it from i.e costco. WTF?!
> >
> > I'm about fed up with this run around, below is the last email I got.
> > Would it be a waste of time if I tried to call and take to a real person?
> >
> > btw, what country is dell's tech support located?
> > -------------------------------------------------------------------------
> >
> >
> > Dear Dan,
> >
> > Thank you for contacting Dell Technical Support.
> >
> > My name is Rajat and I would be glad to assist you with your Dell
> Inspiron
> > 660 system Service Tag (xxxx) with Windows 8 Home as the Operating system
> > installed on it.
> >
> > I have reviewed your email and understand that you need CDs for your
> > system.
> >
> > However, I see from the records that the system is still registered on
> the
> > Retail vendor?s name from whom you purchased this system.
> >
> > I would be glad to get the ownership of the system transferred on your
> > name. We would have to fill an ownership transfer form for that. I would
> > request you to confirm the following details for the same:
> >
> > A) Details of the current owner:
> >
> > 1. Full name under which you want us to Transfer Ownership of the system.
> > 2. Phone number (On which you want us to Transfer Ownership).
> > 3. Shipping address along with the Zip code (On which you want us to
> > Transfer Ownership).
> >
> > B) Date of purchase of the system from the Retail Vendor
> > C) Current Ship to address (Should be a valid physical address. Please do
> > not provide PO Box address.)
> >
> > I hope you would understand that we must verify this information to
> ensure
> > that an unauthorized party does not obtain information about your
> account.
> >
> >
> >
> >
> > Dan, as you have also mentioned in your email, you also need support for
> > Dual Boot setup, I will request you to get in touch with our specialized
> > software department i.e. Dell solution station who have expertise on
> > advanced software issues.
> >
> > I want to update you that Dell?s Hardware Warranty Support provides
> > troubleshooting assistance for hardware defects in Dell-branded products
> > under the Limited Warranty and installation and configuration support for
> > select factory-installed software.  In the past, we often did provide our
> > customers a best effort in attempting to resolve virus/spyware issues and
> > other software concerns just like in your case, even though we had no
> > obligation to do so. Due to the broad range of products and their
> > complexity, we've created a group of specially-trained technicians to
> > assist you with this type of issue.
> >
> > I apologize, but Dell's Hardware Warranty Support does not cover
> > troubleshooting of virus/spyware and other software issues. We understand
> > that our customers sometimes need help for issues that are not covered by
> > our limited warranty and hardware support. That's why we created the
> > specially trained group of technicians who staff our fee based Solution
> > station service.
> >
> > You can call our Dell Solution Station Support on 1-800-624-9896 Ext.
> > 4545455 between 8:00 Am CST- 1:00 AM CST or at 1-888-236-3355 /
> > 1-877-409-3272 for any help related to this issue.
> >
> >
> >
> >
> > Dan, as you were originally shipped with Windows 8 Home, I would be only
> > able to ship Windows 8. If you need Windows 7 Professional I would
> request
> > you to please contact Dell Sales.
> >
> >
> >
> >
> >
> > We value your patronage and wish to continue serving you in the best
> > possible way.
> >
> > The service request number for this interaction is 869571930.
> >
> > I would like to inform you that my supervisor would call you back between
> > 03:30 PM and 05:30 PM CST on 31st December, 2012 to confirm ownership
> > transfer details and if there is any other support that you require from
> > Dell. This would be a very short call and I thank you in advance for your
> > cooperation.
> >
> > Dan, I have gone through your records and I would like to inform you that
> > the system warranty is valid till 11-29-2013.
> >
> > We value you as a customer and your satisfaction is important to us.
> >
> > I appreciate the opportunity to assist you with this issue. Have a Good
> > day.
> >
> > Thank you for choosing Dell.
> >
> >
> > Regards,
> > Rajat Sharma
> > Dell Technical Support.
> > Timings: 07:00 AM to 04:00 PM CST
> > Weekly Offs: Saturday and Sunday.
> >
> > _______________________________________________
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> >
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