[Cialug] OT-Dell tech support & Windows 8 hell

Rob Miller robarooney at gmail.com
Mon Dec 31 19:23:54 CST 2012 

LOL ... I was thinking of RTFM-a-stan, just because I'm the tech writer who
probably wrote the useless instructions for those hapless phone techs ...

On Mon, Dec 31, 2012 at 7:01 PM, David Champion <dchamp1337 at gmail.com>wrote:

> Helpdeskistan?
>
>
> On Mon, Dec 31, 2012 at 6:58 PM, Scott Yates <Scott at yatesframe.com> wrote:
>
> > uz-tech-istan?
> >
> >
> > On Mon, Dec 31, 2012 at 6:55 PM, Rob Miller <robarooney at gmail.com>
> wrote:
> >
> > > We could have some NYE fun making up names for the country where Dell
> has
> > > their tech support ... and tomorrow, we won't remember what we did ...
> > > On Dec 31, 2012 2:04 PM, "Dan Hockey" <icepuck3k at yahoo.com> wrote:
> > >
> > > > This hell all started when I'd try to dual boot my new dell 660 with
> > win8
> > > > and ubuntu. I have an old P3 dell dual boot running win8 preview and
> > > > ubuntu, other than being slow this setup works just fine.
> > > >
> > > > The problems starts with the OEM partitioning, why do they need to
> have
> > > so
> > > > damn many extra partitions?, some are even hidden!. Long story short
> I
> > > did
> > > > make room by deleting an empty unused/unformated partition.
> > > >
> > > > The real fun came when I discovered my recovery discs and flash
> drive,
> > > > made from the pre-installed backup/recovery software, refused to do
> > > > anything but restore the disc back to the factory cluster f***
> > > > partitioning! It would not install win8 back to a smaller partition.
> > > >
> > > > I filled out dells media request form thinking I might get a *real*
> > disc
> > > > that would me to do what I wanted. This last email says I need to
> > > transfer
> > > > the software/computer from the vendor I bought it from i.e costco.
> > WTF?!
> > > >
> > > > I'm about fed up with this run around, below is the last email I got.
> > > > Would it be a waste of time if I tried to call and take to a real
> > person?
> > > >
> > > > btw, what country is dell's tech support located?
> > > >
> > -------------------------------------------------------------------------
> > > >
> > > >
> > > > Dear Dan,
> > > >
> > > > Thank you for contacting Dell Technical Support.
> > > >
> > > > My name is Rajat and I would be glad to assist you with your Dell
> > > Inspiron
> > > > 660 system Service Tag (xxxx) with Windows 8 Home as the Operating
> > system
> > > > installed on it.
> > > >
> > > > I have reviewed your email and understand that you need CDs for your
> > > > system.
> > > >
> > > > However, I see from the records that the system is still registered
> on
> > > the
> > > > Retail vendor?s name from whom you purchased this system.
> > > >
> > > > I would be glad to get the ownership of the system transferred on
> your
> > > > name. We would have to fill an ownership transfer form for that. I
> > would
> > > > request you to confirm the following details for the same:
> > > >
> > > > A) Details of the current owner:
> > > >
> > > > 1. Full name under which you want us to Transfer Ownership of the
> > system.
> > > > 2. Phone number (On which you want us to Transfer Ownership).
> > > > 3. Shipping address along with the Zip code (On which you want us to
> > > > Transfer Ownership).
> > > >
> > > > B) Date of purchase of the system from the Retail Vendor
> > > > C) Current Ship to address (Should be a valid physical address.
> Please
> > do
> > > > not provide PO Box address.)
> > > >
> > > > I hope you would understand that we must verify this information to
> > > ensure
> > > > that an unauthorized party does not obtain information about your
> > > account.
> > > >
> > > >
> > > >
> > > >
> > > > Dan, as you have also mentioned in your email, you also need support
> > for
> > > > Dual Boot setup, I will request you to get in touch with our
> > specialized
> > > > software department i.e. Dell solution station who have expertise on
> > > > advanced software issues.
> > > >
> > > > I want to update you that Dell?s Hardware Warranty Support provides
> > > > troubleshooting assistance for hardware defects in Dell-branded
> > products
> > > > under the Limited Warranty and installation and configuration support
> > for
> > > > select factory-installed software.  In the past, we often did provide
> > our
> > > > customers a best effort in attempting to resolve virus/spyware issues
> > and
> > > > other software concerns just like in your case, even though we had no
> > > > obligation to do so. Due to the broad range of products and their
> > > > complexity, we've created a group of specially-trained technicians to
> > > > assist you with this type of issue.
> > > >
> > > > I apologize, but Dell's Hardware Warranty Support does not cover
> > > > troubleshooting of virus/spyware and other software issues. We
> > understand
> > > > that our customers sometimes need help for issues that are not
> covered
> > by
> > > > our limited warranty and hardware support. That's why we created the
> > > > specially trained group of technicians who staff our fee based
> Solution
> > > > station service.
> > > >
> > > > You can call our Dell Solution Station Support on 1-800-624-9896 Ext.
> > > > 4545455 between 8:00 Am CST- 1:00 AM CST or at 1-888-236-3355 /
> > > > 1-877-409-3272 for any help related to this issue.
> > > >
> > > >
> > > >
> > > >
> > > > Dan, as you were originally shipped with Windows 8 Home, I would be
> > only
> > > > able to ship Windows 8. If you need Windows 7 Professional I would
> > > request
> > > > you to please contact Dell Sales.
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > We value your patronage and wish to continue serving you in the best
> > > > possible way.
> > > >
> > > > The service request number for this interaction is 869571930.
> > > >
> > > > I would like to inform you that my supervisor would call you back
> > between
> > > > 03:30 PM and 05:30 PM CST on 31st December, 2012 to confirm ownership
> > > > transfer details and if there is any other support that you require
> > from
> > > > Dell. This would be a very short call and I thank you in advance for
> > your
> > > > cooperation.
> > > >
> > > > Dan, I have gone through your records and I would like to inform you
> > that
> > > > the system warranty is valid till 11-29-2013.
> > > >
> > > > We value you as a customer and your satisfaction is important to us.
> > > >
> > > > I appreciate the opportunity to assist you with this issue. Have a
> Good
> > > > day.
> > > >
> > > > Thank you for choosing Dell.
> > > >
> > > >
> > > > Regards,
> > > > Rajat Sharma
> > > > Dell Technical Support.
> > > > Timings: 07:00 AM to 04:00 PM CST
> > > > Weekly Offs: Saturday and Sunday.
> > > >
> > > > _______________________________________________
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> > > >
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