[Cialug] new cable modem advice

[Don Cady]

Barry, Stephen has a point here. If you call for service saying you're a 
non-windows user, using your own modem, you'd better cross your fingers when 
you dial*. Seems like your best bet is to get them to replace your modem 
with a motorola somehow, with second choice being buying your own.

*I have heard that some of those guys are easing into Linux. I gave LiveCDs 
to 2 in the CUG who responded that some of their collegues were already 
talking it up. Too bad none have joined the LUG, we'd have non-windows 
points of contact.

Don

> Barry,
>
> On Thursday 17 March 2005 14:59, Barry Von Ahsen wrote:
>> as I was complaining about last night, I'm about to ditch my P.O.S. RCA
>> cable modem, and I'm soliciting advice for it's replacement.  From what
>> I can google, the Motorola surf board 5100 seems pretty good.
>
> After having a wearying number of arguments with the tech support folks at 
> my
> current ISP, and several others in the past. Arguments over things that
> should have been detected by them, and fixed before I ever called, I 
> decided
> that I would pay the 3 bucks a month and use their Cable Modem no matter 
> what
> kind it was.
>
> I did this because it seemed to me that every time I called my ISP to let 
> them
> know that they had a problem, they told me:
>
> A. Reinstall Windows even though I don't use Windows.
> B. You have a bad cable modem.
>
> Where upon I could then tell them, "No, it is your cable modem".  It is
> amazing, right after I point this out, magically the cable modem starts
> working, and is no longer the culprit.  It has saved me endless arguments.
>
> Steve
> -- 
> 73 49 111 01001001
> Stephen Hawkins NG0G
> ng0g@arrl.net