[Cialug] new cable modem advice

[admin]

let me make this clear once and for all. tech support for ISPs with over
10,000 users = crap never rely on tech support. hell, never rely on tech
support for anything. teir 1 tech support for ISPs w/ >10,000 users =
crap. if you can get beyond teir 1 you'll actually get some help. its hard
to get that far. usually requires a REAL problem be going on other than
your cable modem is out of sync or the power cord is not plugged in.

as a rule of thumb so i don't waste my time with tech support i don't call
them unless i've been w/o internet for over 8 hours consistently.




-----Original Message-----
From: Stephen Hawkins <ng0g@mchsi.com>
To: cialug@cialug.org
Date: Thu, 17 Mar 2005 16:56:51 -0600
Subject: Re: [Cialug] new cable modem advice

> Barry,
> 
> On Thursday 17 March 2005 14:59, Barry Von Ahsen wrote:
> > as I was complaining about last night, I'm about to ditch my P.O.S.
> RCA
> > cable modem, and I'm soliciting advice for it's replacement.  From
> what
> > I can google, the Motorola surf board 5100 seems pretty good.
> 
> After having a wearying number of arguments with the tech support folks
> at my 
> current ISP, and several others in the past. Arguments over things that
> should have been detected by them, and fixed before I ever called, I
> decided 
> that I would pay the 3 bucks a month and use their Cable Modem no
> matter what 
> kind it was.
> 
> I did this because it seemed to me that every time I called my ISP to
> let them 
> know that they had a problem, they told me:
> 
> A. Reinstall Windows even though I don't use Windows.
> B. You have a bad cable modem.
> 
> Where upon I could then tell them, "No, it is your cable modem".  It is
> amazing, right after I point this out, magically the cable modem starts
> working, and is no longer the culprit.  It has saved me endless
> arguments.
> 
> Steve
> -- 
> 73 49 111 01001001
> Stephen Hawkins NG0G
> ng0g@arrl.net
> 
> 
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> Cialug@cialug.org
> http://cialug.org/mailman/listinfo/cialug


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