[Cialug] Password Resets

[Andrew Denner]

There is always that one user that is a PEBKC (problem exists between
keyboard and chair). I do sometimes feel bad for the people who's whole job
is password reset.

On Thu, Jun 24, 2021 at 9:43 AM Todd Walton <tdwalton at gmail.com> wrote:

> No matter how hard a person tries, he or she is never going to escape
> *users*... they're always there... lurking around the next corner... ready
> to launch upon the unsuspecting IT person such offenses as "the password
> reset". Let's call my attacker Phil.
>
> An IM transcript:
>
> 14:46 Phil: That password "password" is not working
> 14:47 Phil: Wait. It worked!
> 14:49 Phil: tried every differnet combination and no luck
>
> 14:51 Me: Every different combination of what?
> 14:51 Me: Your password worked? Or didn't work?
>
> 14:52 Phil: password
>
> Phil, that isn't even English syntax. You gotta help me out, buddy. I
> literally set your password to "password" and told you that's what it was.
> All you gotta do is type "password". You could even cut and paste the
> actual word into the password field.
>
> I like the customer support aspect of my job. I like creating satisfied
> customers. I know it's a little dorky, but I cheered when Tron said "I
> fight for the user!" But people like Phil really test the limits. I spent
> an hour on this password reset. I'm not help desk. Resetting passwords
> isn't my primary reason for being employed. Oy, the literal headache.
>
> --
> Todd
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