[Cialug] Simple ticketing system

[Shane Nehring]

I've used https://bestpractical.com/request-tracker before. RT was pretty
good, but it's been a while since I've used it. Current employer is big on
turnkey solutions vs open source for this sort of thing. It can monitor an
email address and generate tickets from emails that are sent there, which
techs can then assign and add notes or correspondence through as necessary.
It's a fairly feature rich ticketing system.

On Fri, Mar 6, 2020 at 2:00 PM L. V. Lammert <lvl at omnitec.net> wrote:

> Trying to solve a problem for a friend, .. need an app that will:
>
>  * Log an incoming email and generate a "ticket"
>  * Send an alert to every "worker" that a ticket has been generated
>  * Allow a "worker" to acknowledge, and add notes to the "ticket"
>  * Show "ticket" "Open" status on a simple list for everyone
>
> Been using Redmine here for 15 years, have never actually looked at a
> normal ticketing system - IS this a "ticketing" system application? Any
> suggestion for a simple one?
>
>         TIA!
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