[Cialug] Open jobs

[Daniel A. Ramaley]

On 2018-06-13 09:14, Jeffrey Ollie wrote:
> On Wed, Jun 13, 2018 at 7:59 AM, Todd Walton <tdwalton at gmail.com> wrote:
>> Out of general interest, I wonder why you (or, you know, whoever it is)
>> wouldn't want to promote one of the help desk folks to this next-tier
>> position.
> 
> I don't know anything specific about Drake, but here's a couple of thoughts:
> 
> As a public institution, they probably are required to post these jobs
> publicly even if they hope to promote someone from within.

Correct.

> At least for the Network Engineer 2 position, it's doubtful that a standard
> help desk position would prepare them for this role.

Correct again.

> For the Support Specialist role, a help desk person might possibly be ready
> for this job. It really depends on the person and how much trust they were
> given to handle problems beyond what the typical help desk person deals
> with.

We do have internal candidates for the Support Specialist role. And a
few of us already on the infrastructure team have been encouraging a few
others from our help desk to apply.

__
Daniel Ramaley | Server Engineer 2
Information Technology Services | Drake University
T: +1-515-271-4540
W: http://www.drake.edu/its