[Cialug] Open jobs

[Jeffrey Ollie]

On Wed, Jun 13, 2018 at 7:59 AM, Todd Walton <tdwalton at gmail.com> wrote:

> On Thu, Jun 7, 2018 at 11:29 AM, Daniel A. Ramaley <
> daniel.ramaley at drake.edu
> > wrote:
>
> > We have 2 open positions to fill this summer. The Support Specialist
> > basically sits between the server administrators and the help desk,
> > solving more complex end-user issues than the help desk can handle. The
> > Network Engineer is basically a general network person, working on
> > maintaining all our network stuff.
>
> Out of general interest, I wonder why you (or, you know, whoever it is)
> wouldn't want to promote one of the help desk folks to this next-tier
> position. I realize that perhaps there are aspects you don't want to
> comment on. Just wondering. It's so hard to make the leap from help desk to
> a next step.
>

I don't know anything specific about Drake, but here's a couple of thoughts:

As a public institution, they probably are required to post these jobs
publicly even if they hope to promote someone from within.

At least for the Network Engineer 2 position, it's doubtful that a standard
help desk position would prepare them for this role.

For the Support Specialist role, a help desk person might possibly be ready
for this job. It really depends on the person and how much trust they were
given to handle problems beyond what the typical help desk person deals
with.

I know that we've let many great help desk and other work study people slip
though our hands because we didn't have any open positions to give them
once they were ready to graduate.

-- 
Jeff Ollie
The majestik møøse is one of the mäni interesting furry animals in Sweden.