[Cialug] Mediacom - not Linux related

[chris rheinherren]

​For these questions:
1. How many devices are supposed to show when you have their Xtreme
service? Oddly, Mediacom can't answer this question.
2. Is it possible to somehow get on the local network by taping into the
cable? Seem unlikely to me.

1) depends on how many rooms have a Tivo device. Those should usually show
as wired. I have a Tivo and a Tivo-mini (2 rooms with Tivo devices) and
they both show up under my wired connections. The xtreme modem will also be
for internet and phone services. Plus wifi generally with home wifi service
provided by Mediacom unless she has her own router where the modem-gateway
will be baselined (or should be). Additional devices should be her
computers, tablets, smart phones that are connected. Nothing else.

2) I would agree that would be highly unlikely.

And just general info too.

Since you stated this was new service, I would definitely check the date of
the DMCA violation. Did it take place before she had service with Mediacom?
If so then the DMCA team will have to do some research to find out who had
the IP before your mom did. ​

I agree with Tom, make sure its a difficult password on WPA2. Also restrict
MAC addresses like Dave said to the MACs of the known devices so nothing
else can connect.


By the base description, it sounds like those 6 other devices are causing
the issue. And a TP-Link device sounds like it's some kind of wifi
extender.

On Mon, Sep 4, 2017 at 10:07 AM, Tom Pohl <tom at tcpconsulting.com> wrote:

> When you changed the wifi password, how strong was the new password? It
> needs to be reasonably long (greater than 16 characters) to deter a
> determined neighbor these days. Also, make you are using WPA2 and not WEP.
>
> Thanks!
> -Tom
>
>
> > On Sep 4, 2017, at 7:24 AM, Kevin Smith <kevin at linuxsmith.com> wrote:
> >
> > Here's one I'm a bit confused by. So far Mediacom isn't much help; they
> say
> > what I describe is impossible. I'm wondering what the thoughts are here?
> >
> > Mother got Mediacom, a month later got a DMCA notice that said she'd
> > downloaded Game of Thrones. She didn't of course. They said just change
> the
> > WiFi password. Fine done, but the notices keep coming. I looked at that's
> > on her network (scanned from my own device) before and after changing the
> > password. The only devices connected by WiFi are my phone and hers.
> > Hardwired shows the modem, a Tivo device (which I assume is her DVR
> > service) and then six other devices. Those six come and go. One reports
> > being a TP-Link device, another a Samsung 46" TV, the others can't be
> > identified. Her TVs aren't on the network. Mediacom says this is not
> > normal. When I tell the we have zero devices wired in they say it's
> > impossible.
> >
> > Mediacom can't answer these questions.
> > 1. How many devices are supposed to show when you have their Xtreme
> > service? Oddly, Mediacom can't answer this question.
> > 2. Is it possible to somehow get on the local network by taping into the
> > cable? Seem unlikely to me.
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