[Cialug] Get it in writing

Tue Aug 16 02:52:01 CDT 2016

I think it's a fairly good idea to get things in writing ( not chat logs)
no matter which company you deal with. I recently moved into the boonies,
and my only viable option for internet is through Windstream. I was
promised free installation and waived activation, though both showed up on
the first bill. The billing rep claimed neither of those were possible,
though after I raised a fuss, they agreed to $20 off per month for a year.
In the end this ends up the better deal by a bit, but it's still very
annoying to have to spend the time fighting for what was promised. I have
chat logs from the original sales rep saved too, as their online system
emails them to you afterwards, though it didn't seem to help.

As for the service itself, I wasn't expecting much given Windstream's
horrible reputation, but it hasn't been as bad as I imagined. If I'm lucky
I get 10down/.5 up, which is a far cry from the 50/5 I had in the city
limits, but still usable. I haven't seen the sub 1MB speeds or daily
outages either which are littered through the many one star reviews on
ConsumerReport and DSL report. Knock on wood.

Nick

On Aug 15, 2016 5:36 PM, "Jim Cole" <jrcole at gmail.com> wrote:

> Mediacom did something similar to me last week. I was on the Ultra Plus
> plan because of the data limits. Ultra Plus is 2TB. I called and asked
> about a higher limit and they grandfathered me and put me on a 3TB plan for
> the same price. All was good, I was happy with Mediacom..I was so happy
> that I decided to get cable tv from them. They sold me on a package of
> cable tv, internet and phone. I specifically asked like 6 times in a 45 min
> call if my 3TB would remain and I was told yes. Well, that was false. It
> went away. I'm now fighting to get it back. They tried to get me to pay the
> extra $60/month for it. I'm like..$60 for 1TB more? really?!?
>
> I should have gotten the 3TB thing staying in writing too.
>
> -Jim
>
>
> On Mon, Aug 15, 2016 at 5:25 PM, Scott Yates <Scott at yatesframe.com> wrote:
>
> > I just find that almost without fail, the supplied firmware on "routers"
> > that are supplied tend to lose their minds and lock up every month or so
> > unless they are relieved of their more advanced duties.
> >
> > The "modem only" solution is preferable to me because I can still log in
> > and check signal levels and such as David mentions.
> >
> > Thanks Zachary, that one looks like exactly what I want.
> >
> > On Mon, Aug 15, 2016 at 5:19 PM, David Champion <dchamp1337 at gmail.com>
> > wrote:
> >
> > > I'm not a fan of the C1000a (Actiontec), I liked the C1000z (Zyxel)
> > better.
> > >
> > > Generally if you're putting a modem into bridging mode, it doesn't
> matter
> > > too much which modem you're using.
> > >
> > > BUT - I don't like bridging mode. If it's my modem, I'd rather be able
> to
> > > log into it and see what my modem stats are, if you're getting line
> > errors
> > > etc. If you're in bridging mode, you get nothing, and have to rely on
> > your
> > > ISP for that info. if your ISP is CL, what info you get depends largely
> > on
> > > how much the tech you're talking to ain't care.
> > >
> > > And you can use the firewall options on the modem as another layer of
> > > protection if you want to.
> > >
> > > -dc
> > >
> > > On Mon, Aug 15, 2016 at 5:03 PM, Kyle H <khamil8686 at gmail.com> wrote:
> > >
> > > > c1000a, have had it in passthrough for months
> > > >
> > > > On Aug 15, 2016 5:01 PM, "Scott Yates" <Scott at yatesframe.com> wrote:
> > > >
> > > > > Is there a good STABLE modem for CL that just does pass-through
> like
> > a
> > > > > surfboard does?
> > > > >
> > > > > On Mon, Aug 15, 2016 at 4:43 PM, David Champion <
> > dchamp1337 at gmail.com>
> > > > > wrote:
> > > > >
> > > > > > The firmware on the CL provided modems is generally pretty
> horrible
> > > > > anyway,
> > > > > > I'd rather have a non-isp specific version like this one:
> > > > > >
> > > > > > http://www.zyxel.com/us/en/products_services/vsg1432_
> > b101.shtml?t=p
> > > > > >
> > > > > > -dc
> > > > > >
> > > > > > On Mon, Aug 15, 2016 at 4:37 PM, Dave Hala <dave at 58ghz.net>
> wrote:
> > > > > >
> > > > > > > You should always have either lube or an attorney on the line
> > when
> > > > > > > dealing with century link.
> > > > > > >
> > > > > > > On Mon, Aug 15, 2016 at 4:35 PM, Scott Yates <
> > Scott at yatesframe.com
> > > >
> > > > > > wrote:
> > > > > > > > Thank you.  This might come in handy as I have to call them
> > about
> > > > my
> > > > > > > modem
> > > > > > > > dying.  Good thing it is only used as a backup when the main
> > line
> > > > is
> > > > > > > down.
> > > > > > > >
> > > > > > > > On Mon, Aug 15, 2016 at 3:54 PM, Brian Wood <
> > > woodbrian77 at gmail.com
> > > > >
> > > > > > > wrote:
> > > > > > > >
> > > > > > > >> I signed up recently with CenturyLink and we agreed to a $50
> > > > > > > >> discount off the price of the modem.  Now I got the first
> bill
> > > > > > > >> and no discount.  I called them and they said they could
> only
> > > > > > > >> give me a $25 discount -- something about how that was all
> > > > > > > >> that was available at the time I signed up.  I didn't get
> the
> > > > > > > >> terms we agreed to in writing so I just said OK.  But at
> > least I
> > > > > > > >> can let others know of what happened and maybe help you
> > > > > > > >> avoid the same mistake.
> > > > > > > >>
> > > > > > > >> --
> > > > > > > >> Brian
> > > > > > > >> Ebenezer Enterprises - In G-d we trust.
> > > > > > > >> http://webEbenezer.net
> > > > > > > >> _______________________________________________
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> > > > > > > >>
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