[Cialug] A tool for sharing email?

[David Champion]

I'd think the easiest would be making a mailing list or distribution list.
Mailman is pretty easy to set up and use (what we're using for this list).

You could also create a shared account, and have people access it via IMAP.
If they all have their Sent folder set correctly you'll all be able to see
all replies too. I would not recommend using MS Outlook in this scenario -
it doesn't really play nice with IMAP. Thunderbird will work just fine.

Some kind of project tracker as Nate suggests would give you the most
control and the ability to track every transaction.

-dc


On Fri, Nov 2, 2012 at 11:53 AM, Matthew Nuzum <newz at bearfruit.org> wrote:

> Thanks, that wasn't what I had in mind but the more I think about it, I
> think that is better than what I was picturing. Thanks for the tip!
>
> On Thu, Nov 1, 2012 at 5:43 PM, Nathan C. Smith <nathan.smith at ipmvs.com
> >wrote:
>
> > Request Tracker can kind of do that.
> >
> > -Nate
> >
> > -----Original Message-----
> > From: cialug-bounces at cialug.org [mailto:cialug-bounces at cialug.org] On
> > Behalf Of Matthew Nuzum
> > Sent: Thursday, November 01, 2012 5:41 PM
> > To: Central Iowa Linux Users Group
> > Subject: [Cialug] A tool for sharing email?
> >
> > Hello, is there a free open source tool that does this:
> >
> > Everyone has an email address
> > They can use their fav email client, thunderbird, outlook, etc Possibly a
> > web mail interface too All emails are recorded in a database so that
> > there's a history of communication
> >
> > Here's the scenario, I'd like to delegate some of my email for a
> > particular address to a helper. They would respond on my behalf. At any
> > time I could log into something and see what's going on and ensure that
> > everything is working as I'd like it to. I want it to just be automatic,
> we
> > use email like normal, but it all goes through this system.
> >
> > I kind of imagine this would be a bit like a CRM tool or customer support
> > system because I could totally see this being beneficial in environments
> > where you have customer contacts coming in and want a team of people to
> be
> > able to respond to them.
> >
> > --
> > Matthew Nuzum
> > newz2000 on freenode, skype, linkedin and twitter
> >
> > ♫ You're never fully dressed without a smile! ♫
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> >
>
>
>
> --
> Matthew Nuzum
> newz2000 on freenode, skype, linkedin and twitter
>
> ♫ You're never fully dressed without a smile! ♫
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