[Cialug] FOSS Incident tracking

[Matthew Nuzum]

On Thu, Nov 17, 2011 at 8:41 AM, L. V. Lammert <lvl at omnitec.net> wrote:

> On Thu, 17 Nov 2011, chris rheinherren wrote:
>
> > I have a friend who is looking for, in his words:
> >
> > "Looking for a good open source incident tracking system, any ideas"
> >
> > so if you have any suggestions, fire away.
> >
> While not explicitly an 'incident tracking system', we have been using
> Redmine for years to track issues here; one of the best features is that
> it allows many diverse 'information models' by client/customer.
>
>
+1 on redmine. I've also used Trac which is very similar. At one time I had
Trac configured so that you could create new tickets by sending an e-mail.
If you want an e-mail interface, RT is hard to beat (but also a bit harder
to setup and manage).

The main difference between redmine and trac is that redmine is ruby on
rails, trac is python.

-- 
Matthew Nuzum
newz2000 on freenode, skype, linkedin and twitter

 ♫ You're never fully dressed without a smile! ♫
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