[Cialug] Anyone using an Open Source CRM

[TJ Vance]

I'm pretty sure Lee is referring to me here.

I have a fairly stock sugarcrm implementation; we try to do all of our
scheduling, call tracking, and task management through it.

I haven't set it up against LDAP or AD; we primarily use it to make sure we
don't lose billable hours through the cracks.

The one GREAT thing about it being so open is the database itself... I query
against it every time my asterisk box rings so that the CALLERID shows the
account and contact.

If you have more specific questions, I'd be willing to field, but like I
said, we're more or less at stock.

Cheers
TJ

On Fri, Feb 26, 2010 at 5:21 PM, L. V. Lammert <lvl at omnitec.net> wrote:

> At 04:51 PM 2/26/2010, you wrote:
>
> >Anyone using an open source CRM tool like SugarCRM or one of the
> >project forks?  How is it working out for you?  Do you have any
> >lessons learned you could share?  Are you authenticating in an AD or
> >LDAP environment?
>
> Hopefully he will chime in - when I was at the meeting in November,
> somebody sitting at the table about two seats down (at the
> restaurant) was a big SugarCRM fan. In case he doesn't, perhaps
> somebody else can recall who that is??
>
>         Lee
>
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