[Cialug] Mediacomm fiber

[Matthew Ross]

Not a surprise really. Phone reps at mediacom (personal experience) are
tethered to a very very tight set of rules as to what they can do and
unfortunately it limits their power to ultimately take care of the customer
the way one would hope.

I am very surprised retentions would only do 10$ off for 6 months....
especially having been a customer so long- I can't speak for the company or
rules but you should definitely try to call in and keep trying to see what
they will do...
____________________________________________
Matthew Ross
Rossm812 at gmail.com

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On Jul 20, 2010 10:23 AM, Matthew Nuzum <newz at bearfruit.org> wrote:

I am on mediacom for the moment and it's OK but I'm really upset at them
right now. My wife's grandpa died and I was going through their bills last
night to figure out how to cut costs and get a working budget for his wife.
Mediacom has been charging them $70 per month for family cable (no digital,
no extras). When I called they started by thanking me for being a customer
for 28 years.

I asked them how to get a lower rate and they literally said they only give
lower rates to new customers. When I told them I was going to switch
to satellite they gave a $10/mo discount for 6 months.

On Tue, Jul 20, 2010 at 10:05 AM, <jrnosee at gmail.com> wrote:

> Mediacom won't replace they're last few feet of cable either....  I was
> supposed to get the run to my house replaced last year.  They NEVER came out
> to do it.  The problem got better for a while, but now they're back out
> scratching their heads wondering why I have issues.  Turns out the line guys
> never did the replacement and nothing was in my file to do it!  I may hate
> Verizon Wireless (no incorporated back in to PO Verizon?), but who can I beg
> to get them to bring FIOS here?
>
>
> On Mon, Jul 19, 2010 at 1:40 PM, Matthew Steven <matthew at geniusweb.com>wrote:
>
>> Dave Hala Jr wrote:
>> > Anyone using Mediacomm business for a 'net connection?
>>
>> As my mother instructed me to only say nice things when I have something
>> to say: no comment regarding Mediacom.
>>
>> I'll just say that Spencer, IA became a dramatically better place to
>> live for Internauts when the community built their own municipal cable
>> infrastructure to foster competition with the former monopoly.
>>
>> Your DSL problem is an all too common one, and I would recommend at
>> least making a complaint. Companies like this will not replace their
>> horribly aged last-mile copper until forced.
>>
>> http://www.state.ia.us/government/com/util/complaints/index.html
>>
>>
>> --
>> Matthew Steven
>> http://www.geniusweb.com/
>> (515) 999 0842
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>
>
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-- 
Matthew Nuzum
newz2000 on freenode, skype, linkedin, identi.ca and twitter

"Never stop learning" –Robert Nuzum (My dad)
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