<div>Not a surprise really. Phone reps at mediacom (personal experience) are tethered to a very very tight set of rules as to what they can do and unfortunately it limits their power to ultimately take care of the customer the way one would hope.</div>
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<div>I am very surprised retentions would only do 10$ off for 6 months.... especially having been a customer so long- I can't speak for the company or rules but you should definitely try to call in and keep trying to see what they will do...<br>
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On Jul 20, 2010 10:23 AM, Matthew Nuzum <<a href="mailto:newz@bearfruit.org" target="_blank">newz@bearfruit.org</a>> wrote: <br><br>
<div class="gmail_quote">I am on mediacom for the moment and it's OK but I'm really upset at them right now. My wife's grandpa died and I was going through their bills last night to figure out how to cut costs and get a working budget for his wife. Mediacom has been charging them $70 per month for family cable (no digital, no extras). When I called they started by thanking me for being a customer for 28 years. </div>
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<div class="gmail_quote">I asked them how to get a lower rate and they literally said they only give lower rates to new customers. When I told them I was going to switch to satellite they gave a $10/mo discount for 6 months. </div>
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<div class="gmail_quote">On Tue, Jul 20, 2010 at 10:05 AM, <span dir="ltr"><<a href="mailto:jrnosee@gmail.com" target="_blank">jrnosee@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Mediacom won't replace they're last few feet of cable either.... I was supposed to get the run to my house replaced last year. They NEVER came out to do it. The problem got better for a while, but now they're back out scratching their heads wondering why I have issues. Turns out the line guys never did the replacement and nothing was in my file to do it! I may hate Verizon Wireless (no incorporated back in to PO Verizon?), but who can I beg to get them to bring FIOS here?
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<div class="gmail_quote">On Mon, Jul 19, 2010 at 1:40 PM, Matthew Steven <span dir="ltr"><<a href="mailto:matthew@geniusweb.com" target="_blank">matthew@geniusweb.com</a>></span> wrote:<br>
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<div>Dave Hala Jr wrote:<br>> Anyone using Mediacomm business for a 'net connection?<br><br></div>As my mother instructed me to only say nice things when I have something<br>to say: no comment regarding Mediacom.<br>
<br>I'll just say that Spencer, IA became a dramatically better place to<br>live for Internauts when the community built their own municipal cable<br>infrastructure to foster competition with the former monopoly.<br><br>
Your DSL problem is an all too common one, and I would recommend at<br>least making a complaint. Companies like this will not replace their<br>horribly aged last-mile copper until forced.<br><br><a href="http://www.state.ia.us/government/com/util/complaints/index.html" target="_blank">http://www.state.ia.us/government/com/util/complaints/index.html</a><br>
<font color="#888888"><br><br>--<br>Matthew Steven<br><a href="http://www.geniusweb.com/" target="_blank">http://www.geniusweb.com/</a><br>(515) 999 0842<br></font>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Matthew Nuzum<br>newz2000 on freenode, skype, linkedin, <a href="http://identi.ca/" target="_blank">identi.ca</a> and twitter<br><br>"Never stop learning" –Robert Nuzum (My dad)<br>
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