[Cialug] [OT] Flaky Broadband Connection

[John.Lengeling at radisys.com]

> On Monday 14 May 2007 15:40, Claus wrote:
> >[1] With Qwest, if it works stay low and don't draw attention.
> >Otherwise someone at Qwest messes up your service for the next few
> >weeks.  At least that was my experience in the past.
> 
> That's been exactly my experience. I'd like to upgrade to their higher 
> speed service (i think they call it "MaxSpeed" or something) but have 
> been afraid to call. Last time i called for a speed upgrade a few years 
> ago they switched my ISP from FN to MSN or something. And they wouldn't 
> fix it until some amount of time had passed.

I just upgraded about 1 month ago with the help of Freese Notis (my DSL 
ISP)
and it went as smooth as could be expected considering Qwest.  Glad I 
didn't do it
on my own!!!  What a PIA!!!

What Freese does is to create a conference call between Qwest, Freese and 
the customer (me) and wade 
through a 1.5-2hr phone call answering questions and keeping Qwest from 
screwing up the change order.
This helped greatly!

They asked several times if I wanted to switch from Freese to MSN... 

Anyway, I like the speed. :-)  I hated the hassle/waste of 
time/Qwest/MSN/etc. :-(  Hope I don't have to
do that again for several more years...

johnl
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://cialug.org/pipermail/cialug/attachments/20070514/a383fcfc/attachment.htm