Slightly OT Re: [Cialug] mediacom repair number?

[Ian S. Walmsley]

Good Question, but the answer is no.  While this package was designed
for online gamers and computer geeks they still require a tech for the
install because they want your money.  The fact is, Mediacom doesn't
care about the customer. They will do everything they can to sign you up
for their services, but once you're their customer you are screwed for
life.  This was a big question that was asked when I worked there, and
still is the biggest question from customers that still call into the
call center.  Mediacom has an over-utilized network, with an
infrastructure they cannot maintain with too many dependencies on AT&T.
Mediacom cannot even run and administer their own DNS servers.

 

To tell you the truth, I would not count on anything to change. The
issue is with the corporate office and how the company runs as a whole.
No one in any call center can do anything for you, accept offer you
credit for services received. Seriously, they do not have any power to
do anything for you at all. I was in this position, and that along with
their VoIP services that made me leave and go elsewhere.

 

Sorry, got on a rant there, but wanted you to know and everyone to know
that you get what you get with them, and that's it.

 

Ian

 

________________________________

From: cialug-bounces at cialug.org [mailto:cialug-bounces at cialug.org] On
Behalf Of Brandon Griffis
Sent: Tuesday, July 25, 2006 4:34 PM
To: Central Iowa Linux Users Group
Subject: Slightly OT Re: [Cialug] mediacom repair number?

 

Slightly off the topic.

Do you or anyone have any inside info on when Mediacom might offer their
OnlineMax service (10 meg down / 1 meg up) without the "home networking"
install?  I really want that service but $100 is too much to drop for an
install, and I don't have any need for a mediacom tech to come out and
setup my home network as I've already got one.  Currently the only way
to get OnlineMax is to get it with the home networking option.  Thanks. 

-Gamble

On 7/25/06, Ralph Kessel <kesselr1 at mchsi.com> wrote:

Per our bill numbers, the two ph #'s for customer service at Mediacom
are :
    1-800-332-0245. (24 hr customer service)
   1-877-387-8087 (internet support)
----- Original Message -----
From: "Dave Weis" < djweis at internetsolver.com>
To: <cialug at cialug.org>
Sent: Monday, July 24, 2006 7:19 PM
Subject: [Cialug] mediacom repair number? 


>
> I'm working on a cable modem that downloads at a whopping 15 kbps with
> ping times from 25 to 700 ms. Does anyone have a repair number at
mediacom
> that won't be busy like the one on their web site? 
>
> --
> Dave Weis
> djweis at internetsolver.com
> http://www.internetsolver.com/
>
> _______________________________________________ 
> Cialug mailing list
> Cialug at cialug.org
> http://cialug.org/mailman/listinfo/cialug
>


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