[Cialug] Simple ticketing system

[Jared Brees]

I use Spiceworks as my To-Do list, but it has all these features. Cloud or self-hosted, but closed-source.

I've heard mixed things about osTicket, but it has an open source version.
________________________________
From: Cialug <cialug-bounces at cialug.org> on behalf of Erik Anderson <erikerik at gmail.com>
Sent: Wednesday, March 11, 2020 13:01
To: Central Iowa Linux Users Group <cialug at cialug.org>
Subject: Re: [Cialug] Simple ticketing system

We've been using Freshdesk for years, and it does everything we need
(which includes all of the requirements you stated). If you're not
interested in self-hosting, this may be a good option. We are on their
"Sprout" plan, which is their entry-level free plan.

-Erik

On Fri, Mar 6, 2020 at 2:00 PM L. V. Lammert <lvl at omnitec.net> wrote:
>
> Trying to solve a problem for a friend, .. need an app that will:
>
>  * Log an incoming email and generate a "ticket"
>  * Send an alert to every "worker" that a ticket has been generated
>  * Allow a "worker" to acknowledge, and add notes to the "ticket"
>  * Show "ticket" "Open" status on a simple list for everyone
>
> Been using Redmine here for 15 years, have never actually looked at a
> normal ticketing system - IS this a "ticketing" system application? Any
> suggestion for a simple one?
>
>         TIA!
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> Cialug at cialug.org
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