[Cialug] Simple ticketing system

[kristau]

I'll chime in with a favorable note on Request Tracker. We used it for
years at RightStuf and only recently migrated to Jira Service Desk. I
will also second the assessment of having lots of quirks, but it
definitely got the job done. Employees could send e-mail to open
tickets, and we even had scripts e-mail in to alert us of issues or
maintenance tasks.

On Tue, Mar 10, 2020 at 1:19 PM Todd Walton <tdwalton at gmail.com> wrote:
>
> >
> > > On Fri, 6 Mar 2020, Shane Nehring wrote:
> > > > I've used https://bestpractical.com/request-tracker before. RT was
> > > > pretty good, but it's been a while since I've used it.
> >
>
> We use RT at work. It works well enough. It's got a lot of irritating
> quirks, but it does work.
>
> --
> Todd
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Tired programmer
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The core dump follows