[Cialug] Mediacom - not Linux related

Dave Hala dave at 58ghz.net
Mon Sep 18 14:15:02 UTC 2017 

I've gone round and round and round with Mediacom on one of their
"Enterprise" Business accounts.  Not in the context of DCMA, but poor
service.  They have layers and layers of support and procedures that
make it really difficult to get issues resolved. Then there is
"Corporate retention" department which is the front end for the legal
dept.

You have to document everything, figure out who the proper is  contact
(nearly impossible), send them registered mail, then go to court.  Its
a very long, drawn out, resource intensive process. I'm sure its
intentional.

I understand why you are frustrated.



On Mon, Sep 18, 2017 at 9:07 AM, Jeff Chapin <chapinjeff at gmail.com> wrote:
> I'm a vindictive prick sometimes -- at this point, I would be writing a
> letter asking Mediacom what compensation will be granted for their improper
> set-up, and subsequent inappropriate attacking their own customer. I'd
> double check that they never charged her for 'overages' or anything, and
> also point out that their customer had to bring in outside resources to try
> and track down *THEIR* problem.
>
> Jeff
>
> On Mon, Sep 18, 2017 at 8:59 AM, David Champion <dchamp1337 at gmail.com>
> wrote:
>
>> I know several people that have been booted from Mediacom for multiple
>> alleged infringements. From what I understand it's difficult to get service
>> back from them.
>>
>> I think what Kevin did, while painful, was probably best to get it all
>> resolved.
>>
>> -dc
>>
>>
>> On Mon, Sep 18, 2017 at 8:43 AM, Dave Hala <dave at 58ghz.net> wrote:
>>
>> > I wonder what would happen if you just ignored Mediacom.
>> >
>> >
>> >
>> > On Mon, Sep 18, 2017 at 8:39 AM, Kevin Smith <kevin at linuxsmith.com>
>> wrote:
>> > > It is annoying they expected my mother to solve it. It turned out even
>> > > better when we figured out the Mediacom installation had not been done
>> > > correctly; meaning they caused the problem and my mother's Internet
>> > service
>> > > wasn't the source of the "infringement". They caused her a lot of
>> anxiety
>> > > and got all preachy about her being responsible for activity on her
>> home
>> > > network. They also claimed be 100% sure (because of the IP) that it
>> came
>> > > from her network; turns out they can't be as sure as they say. Another
>> > > annoyance, it took multiple calls before I got someone that I could
>> > > communicate with and who had the technical knowledge to help solve the
>> > > issue; all others seemed to say not our problem it's yours and left it
>> > > there.
>> > >
>> > > Never been a Mediacom fan and this experience didn't improve my
>> opinion.
>> > >
>> > > On Sep 17, 2017 20:29, "Todd Walton" <tdwalton at gmail.com> wrote:
>> > >
>> > > I got one of those letters once, for something that clearly wasn't me.
>> > Call
>> > > me crazy, but I'd send back a short letter with a number of four letter
>> > > words informing them of where they can go. They can claim "common
>> > carrier"
>> > > status but you're supposed to be responsible for that stuff?
>> > >
>> > > Who are they to commission you as sheriff of your internet connection?
>> > Why
>> > > is it your mandatory responsibility to clutch at your internet
>> connection
>> > > like a Gollum with his precious so you can carry out someone else's
>> dirty
>> > > work for them?
>> > >
>> > > I'm feeling irritated with stupidity today. More than usual, I mean.
>> > >
>> > > --
>> > > Todd
>> > >
>> > >
>> > > On Fri, Sep 8, 2017 at 5:47 PM, Kevin Smith <kevin at linuxsmith.com>
>> > wrote:
>> > >
>> > >> Figured it out I think. They used a contractor to do the install, who
>> > >> failed to add a MoCA filter. Apparently, without that what we are
>> > >> experiencing can happen. Two cable Internet services are combined
>> > somehow.
>> > >> I'm actually seeing devices on someone else's cable Internet service
>> on
>> > > her
>> > >> network; and Mediacom is seeing their online activity as my mother's.
>> > >>
>> > >> Anyway, they are sending someone out to correct it. They removed the
>> > >> "violations" from her account.
>> > >>
>> > >> On Sep 5, 2017 13:00, "tony welder" <tony.wvoip at gmail.com> wrote:
>> > >>
>> > >> > For starters, it may not be the modem/wifi, it could be her
>> computer.
>> > > If
>> > >> > the computer is compromised, they may be using it to seed the
>> content
>> > >> out.
>> > >> > It wouldn't matter what service you were on, the problem would
>> follow
>> > > you
>> > >> > no matter where you go.
>> > >> >
>> > >> > There's also the possibility that she is actually pirating the
>> content
>> > >> > herself.  It's the most pirated show on the planet right now... just
>> > >> > saying.
>> > >> >
>> > >> > WPA2 is tough to break.  I've tried several times, it just takes way
>> > too
>> > >> > long, requires some decent hardware (GPU for running through a
>> > >> dictionary,
>> > >> > then john the ripper plus regex on dictionary... then finally a
>> brute
>> > >> > force(which damn near NEVER works) ) and requires a lot of luck.
>> > >> >
>> > >> > If we're still hung up on it being your WIFI then they maybe getting
>> > in
>> > >> > through WPS.  A lot of devices say they have it disabled... when all
>> > > they
>> > >> > did was disable it through through the web interface.  Takes me
>> about
>> > 5
>> > >> > minutes to break into those.  If you actually set it up, then it
>> will
>> > >> take
>> > >> > me up to 2 days assuming the devices doesn't have any serious
>> counter
>> > >> > measures.  With a device the employs more than just simple
>> throttling,
>> > > it
>> > >> > could take me over a month to break in.
>> > >> >
>> > >> > I recommend doing some sort of packet capture, at the top of that
>> > >> network,
>> > >> > to see if any devices are compromised.  It's one of the best ways to
>> > >> figure
>> > >> > out if one of your IOT devices or person X's computer is
>> compromised.
>> > >> >
>> > >> >
>> > >> > Cheers,
>> > >> > Tony
>> > >> >
>> > >> >
>> > >> >
>> > >> > On Tue, Sep 5, 2017 at 11:20 AM, Justin Richeson <
>> > neomatrixjr at gmail.com>
>> > >> > wrote:
>> > >> >
>> > >> > > My IP seems to stick as long as my down time is minimal.  My guess
>> > is
>> > >> > > unless you're offline while they do a lease reset, you get the
>> same
>> > IP
>> > >> > > back.  Or unless they change routing behind the scenes.  I know
>> I've
>> > >> had
>> > >> > my
>> > >> > > IP changed a few times, but defiantly had it more than two
>> > >> > weeks...probably
>> > >> > > had my current IP at least since we had a major outage early this
>> > > year.
>> > >> > >
>> > >> > > On Tue, Sep 5, 2017 at 10:42 AM, L. V. Lammert <lvl at omnitec.net>
>> > >> wrote:
>> > >> > >
>> > >> > > > On Tue, 5 Sep 2017, Dave Hala wrote:
>> > >> > > >
>> > >> > > > > My experience with mediacom was that the dhcp lease on an ip
>> > >> > addresswas
>> > >> > > > roughly two weeks.
>> > >> > > > >
>> > >> > > > How interesting!  I have been using the same IP [as static] for
>> > over
>> > >> > five
>> > >> > > > years on the firwall box behind our Charter modem, .. as long as
>> > we
>> > >> > keep
>> > >> > > > it active, their system will not reprovision for another user.
>> > >> > > >
>> > >> > > > Anyone tried a similar strategy with MediaComm?
>> > >> > > >
>> > >> > > >         Lee
>> > >> > > > _______________________________________________
>> > >> > > > Cialug mailing list
>> > >> > > > Cialug at cialug.org
>> > >> > > > http://cialug.org/mailman/listinfo/cialug
>> > >> > > >
>> > >> > > _______________________________________________
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>> > >> > >
>> > >> >
>> > >> >
>> > >> >
>> > >> > --
>> > >> > ~tony
>> > >> > _______________________________________________
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>> > >> >
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>> >
>> > --
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>
>
>
> --
> Jeff Chapin
> President, CedarLug, retired
> President, UNIPC, "I'll get around to it"
> President, UNI Scuba Club
> Senator, NISG, retired
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