[Cialug] Dumped Mediacom, feels good

[Scott Yates]

Who is this ISP?

On Thu, Feb 5, 2015 at 1:04 PM, Nicolai <nicolai-cialug at chocolatine.org>
wrote:

> The Mediacom installer botched the installation and it never worked
> right.  There was a power outage in the middle of installation, and I
> think he got impatient and just did the minimum when power returned.
> (I wasn't here, just inferring what happened based on reports.)
>
> I usually got about 15KB/s of bandwidth, and typically 15% packet loss
> (though very often more, 65% packet loss... 95% packet loss).  And
> latency was awful... often it took dozens of seconds to deliver packets.
>
> I frequently got dialup speed, and it often didn't work at all.  Called
> tech support and got yelled at.  Was told I'd be charged $50 if I had a
> tech come inspect the line because it was working "good enough."
>
> Took the modem, power adapter and ethernet cable to Mediacom and shut
> off service.
>
> Now I'm on a new ISP with 0% packet loss, more bandwidth than Mediacom
> marketed (and about 50x more than delivered), no bandwidth caps, and the
> service is even cheaper!
>
> And the installers were awesome!  One of them was super excited about
> the prospect of the FCC classifying Internet service as Title II.  The
> contrast couldn't have been more stark.
>
> I previously had excellent (but overpriced) Mediacom service in another
> location but due to this experience they will be my last choice in the
> future.
>
> If you don't like your ISP, don't hesitate to switch!
>
> Nicolai
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