[Cialug] Fwd: Project Update #9: Matchstick - The Streaming Stick Built on Firefox OS by Matchstick.tv

[Jeffrey Ollie]

---------- Forwarded message ----------
From: Kickstarter <no-reply at kickstarter.com>
Date: Thu, Oct 30, 2014 at 1:29 PM
Subject: Project Update #9: Matchstick - The Streaming Stick Built on
Firefox OS by Matchstick.tv
To: jeff at ocjtech.us


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#9     Payment Problems?
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Posted by Matchstick.tv

 [image: Backer white] For backers only

First of all, THANK YOU! We are so overwhelmed by the amazing community and
support we have received during this project! It's been a wild ride, and
it's not over yet!

We've received a few messages regarding payments not processing. Cards
expire, people move and forget to update information. No problem! It's an
easy fix!

If your pledge was declined, just log in to Kickstarter and click the “Fix
payment” button in the banner at the top of your screen. This will guide
you through the process of changing your payment method. We'll also send
you an email every 48 hours with a direct link to correct the issue. Don't
delay, however: backers have 7 days to resolve payment issues before they
are dropped from the project.

Here are things to look into:

1. Check that you entered a valid credit card number and the correct
expiration date. Make sure the card hasn't expired.

2. Confirm that your billing address and phone number are correct.

3. Make sure you haven't exceeded the credit limit on your card.

If everything checks out, it's possible your bank put a hold on the charge.
Please contact your bank to authorize the pledge. Once you've cleared up
any issues with your bank or card, you'll still need to follow the "Fix
Payment" link to retry your pledge.

Please contact Amazon directly if this does not fix your issue. You have up
to 7 days after campaign close to resolve and payment problems! We are
working through inbound messages to get everyone that is having problems
straightened out. So please be patient.

When it's time to ship, you will receive a notification to update us with
your most current shipping information. Please do not message us your
address. :)

xoxo Matchstick Team
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-- 
Jeff Ollie