[Cialug] Internet access

[Afan Pasalic]

I use Mediacom for a year or so.
Last three days two outages, 3-4 hours each time. Once 'round noon, once 
later evening.
The worst part is horrible customer service. Both time they setup an 
appointment for serviceman 8 days later?!?!?!!?
Also, the knowledge of first level support is really bad. For a few 
weeks I had problem to hook up about 10 devices to home netowork 
(laptops, phones, xbox, visitors...) and the guy told me DHCP is not 
developed so much to handle more than 10-12 devices... I told him to 
stand up and look around how many people is in the room and how many 
devices is connected to their network. :D

I work from home and I also need reliable ISP. I had Internet Solver (3 
mbps) for a while but was looking for something faster (12 mbps). 
Though, even it shows 12-15 mbps on speedtest.com I can't watch 720HD 
youtube video or a movie on Netflix. Bad picture and sometimes audio is 
"faster" than video :-D



On 10/4/2013 3:51 PM, Andrew Denner wrote:
> I did find that mediacom would have long maintenance outages that would
> happen unexpectedly between midnight and about 3 am and that if you called
> in to support during an outage the CSMs were less then helpful.
>
>
> On Fri, Oct 4, 2013 at 3:21 PM, Matthew Nuzum <newz at bearfruit.org> wrote:
>
>> Hi, I've found that Mediacom Cable has gotten extremely reliable in the
>> last few years. In part because I stopped using their DNS. If you use
>> Google or Open DNS services (free) then it is beyond fine. I pay for 12mbps
>> and usually get over 20mbps. And as long as I don't reboot my cable modem,
>> my IP address never changes. I have often run servers at home and usually
>> have a shell account I can log into remotely for SSH access. I just use
>> dyndns to keep a constant hostname I can point CNAMEs to.
>>
>>
>> On Fri, Oct 4, 2013 at 9:47 AM, L. V. Lammert <lvl at omnitec.net> wrote:
>>
>>> On Fri, 4 Oct 2013, Nathan C. Smith wrote:
>>>
>>>> Be sure to factor reliability into the subjective evaluation.  I don't
>>>> know what alternatives you have available but things like cable modem
>>>> Internet, at least in my experience, do not hold a candle to the
>>>> reliability of DSL, even though I will admit cable has improved.
>>>>
>>>> -Nate
>>>>
>>> On the contrary, what ATT is selling for DSL now (uVerse) is really crap
>>> compared to the original, dedicated DSL, and much worse (and
>> significantly
>>> slower) than current cable modems with DOCSiS3! The ATT service truck is
>>> at the neighbors at least every three months trying to fix their uVerse
>>> service.
>>>
>>>          Lee
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>>
>>
>> --
>> Matthew Nuzum
>> newz2000 on freenode, skype, linkedin and twitter
>>
>> ♫ You're never fully dressed without a smile! ♫
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