[Cialug] POP mail server mal-function

[dc]

POP + leave mail on the server is going to have this kind of problem. 
I've seen it happen when the email index files on the server get out of 
sync, if the server reboots etc.

IMAP works much better - if you use a "real" IMAP client. Outlook has a 
poor IMAP implementation, I use Thunderbird + IMAP and it works very 
well with several large email folders.

-dc

On 9/5/2012 10:39 PM, Rob Miller wrote:
> My wife is the designer and web-matron for a janitorial supply site -
> cleaningsupplyplace.com
>
> Shameless "plug" - if you need cleaning supplies or breakroom goodies,
> please register ... the site is open to anyone ... even for your home.
>
> The site is hosted at Via Verio.  Yesterday and today, the e-commerce
> manager has been receiving e-mail that's a duplicate of a message sent a
> month ago. This has happened multiple times over the past 48 hours and
> caused the manager a lot of confusion and significant doubt about the
> hosting and e-mail services.  I talked to our tech support at Via Vero and
> he said that having multiple devices, not in sync with each other, taking
> copies of the e-mail messages from the POP server can cause the POP server
> to freak out and resend messages that are stored on the server.  We did set
> up the e-mail service to keep a copy of each message, in case we'd ever
> need to check a timestamp or order number or ...
>
> I don't want my wife to pass along the tech support's explanation because
> the client / manager will interpret it like this:  "your crackberry caused
> this" ... so, if there is any solid technical explanation, we'd appreciate
> it ... any suggestions that she could make back to Via Verio to prevent
> this from happening in the future would be appreciated ... any suggestions
> for "more reliable" hosting and e-mail would be appreciated ... any more
> linked-in link-ups would be ...
>
> Contact me directly at rob at dotcomservices.com if you need more info ...
>
> Love the LUG.  Thanks.
> _______________________________________________
> Cialug mailing list
> Cialug at cialug.org
> http://cialug.org/mailman/listinfo/cialug
>