[Cialug] Anyone implementing ZenTrack (or similar)?

[David Bierce]

I've implemented OTRS (http://www.otrs.org/) in a couple of places.

It is like RT, but is much, much, much faster on PostgreSQL (compared  
to RT on the same and their MySQL only optimization)

Pretty easy to hack, and has a pretty good support for different  
information back-ends for customers and OTRS users. i.e.  Database,  
AD/LDAP

On Nov 9, 2006, at 4:09 PM, Matt Millard wrote:

>
>
>>
>> Ugh. Bugzilla for non-software stuff is so painful. I've been a huge
>> fan of Request Tracker. It's perl/mod_perl based and quite easy to
>> hack on and extend.
>>
>> http://bestpractical.com/rt/
>> _______________________________________________
>
> We've used RT for 4 years now for a smallish team.  It's much better
> than the software that was bought for the corporate help desk.  I  
> dread
> the day we are forced to be assimilated.
>
> Matt
> ---
>   Matt Millard
>   gocyclones at eml.cc
>   http://www.millardfam.com
>
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