[Cialug] dry pair

[Jon Clemons]

 A dry Pair ordered as a LAD circuit is defined as a non loaded metallic 
pair which means
no load coils. You can still expect about a 10 business day delay on 
ordering it.

----- Original Message ----- 
From: "Don Cady" <donc5 at mchsi.com>
To: "Central Iowa Linux Users Group" <cialug at cialug.org>
Sent: Monday, July 25, 2005 3:54 PM
Subject: Re: [Cialug] dry pair


> Yeah, I've been through all that with other 'products'. I was wondering 
> what people's experiences were/might be with a dry pair, if they moved any 
> faster given the simpler nature of it (there are load coils, I know.. I 
> know..).
>
> Don
>
>> I don't know anything about ordering a Dry Pair, but here's the General 
>> Rules for ordering stuff from them:
>>
>> 1. Call customer service, place an order. They'll say it's all hunky-dory 
>> and your delivery date is (day "a") which sound reasonable.
>>
>> 2. Wait until (day "a"). When service is not delivered, call customer 
>> service back. Find out that the service order was not actually ordered, 
>> but the rep typed some notes in your account, and that they would be 
>> happy to actually take the order now. It's all good, and they'll have the 
>> service ready on (day "b").
>>
>> 3. Wait until (day "b"). When service isn't delivered, call customer 
>> service again. They tell you that the service order was sent to the 
>> engineers today. The engineers will then schedule the service.
>>
>> 4. Call the engineers. They confirm that they did get your order today, 
>> but your service won't be enabled for quite a while, they'll schedule it 
>> on (day "c").. which is a long time away.
>>
>> 5. Freak out, demand to talk to a manager. Tell them how bad they suck. 
>> Get them to promise turn your service on the next business day...
>>
>> 6. Call back the next day, find out the procedure got delayed, but 
>> they'll get to it in a week or so...
>>
>> There may be additional delays and freaking out involved, and if you 
>> scream loud enough, they may even pro-rate your bill to give you a free 
>> month of service or something.
>>
>> -dc
>
>
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