<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:'times new roman', 'new york', times, serif;font-size:10pt;color:#000000;">Hi, everyone,<div>Sorry about the length of this message, but can't seem to condense my problem. </div><div><br></div><div>HELP! Can anyone give me an address (not just a phone number) where I can write Macintosh about replacing my Microsoft Office 2008 for Mac Home and Student edition that was lost in the flood of June, 2008? I have called the phone number on their website and got a big run-around. </div><div><br></div><div>The tech responded that even though I had registered it, I needed the product key number or had to have paid for additional support services. My name and address wasn't enough that she could find anything.</div><div><br></div><div>Any paperwork was totally destroyed that might have had a product # or the product key was gone! Evidently
registering a Microsoft product is a waste of time. The tech said they might be able to help if I had a copy of the invoice (also down the Cedar River), and suggested I return to the Mac store for one. I did but it doesn't have any of those crucial #'s that Microsoft is so fond of. </div><div><br><div> I was able to contact Leister (Reunion Genealogy program) via email and they responded immediately (like 5 minutes) with a access number and passwork so I could download a copy and install it. No problem. Also McAfee is no problem downloading a fresh copy when something happens to the one installed ( had that happen on the new Dell)</div><div><br></div><div>This is so frustrating when you pay for something and then can't get a replacement when it is damaged or lost without jumping through so many hoops. I never could get the hang of the "hula-hoop".</div><div><br></div><div>Thanks for listening.</div><div><br></div><div>Ruth</div><div>Cedar
Falls</div><div><br><div> </div><p> </p><p> </p><div><br></div><div style="position:fixed"></div></div></div></div><br>
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