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<TITLE>Re: [DM-MUG] Desktop problem</TITLE>
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<FONT FACE="Lucida Grande">Further information received from the customer:<BR>
OSX<BR>
Doesn't occur when I use Entourage. Occurs when I open attachments from my Mediacom e-mail program.<BR>
In Firefox, at the bottom of the Downloads screen it says: All files downloaded to Desktop. <BR>
I just don't see where to change that. Even if I could automatically download them into a specific file on the desktop, just to manage them, that would be workable.<BR>
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</FONT><BLOCKQUOTE><FONT FACE="Lucida Grande">A couple questions:<BR>
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How does your customer view her email? Using Mail.app, Entourage, Thunderbird or some other mail client? Or is this webmail (like Yahoo mail) via a web browser? (Which browser?) <BR>
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Which version of Mac OS is she using: Leopard, Tiger, Panther, Jaguar? Some older Mac OS?<BR>
<BR>
Have you tried the quick fixes like repairing permissions, or resetting Safari? <BR>
<BR>
Any other information that we can use to track this problem down?<BR>
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Peace,<BR>
CW<BR>
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On Jan 6, 2008 8:31 PM, Allen Green <asgreen@raccoon.com> wrote:<BR>
</FONT><BLOCKQUOTE><FONT FACE="Lucida Grande">I have a customer who has this problem: <BR>
Every time she opens any of her mail items the computer places an alias of<BR>
the message on her desktop. It is driving her crazy and junking up her<BR>
desktop. Probably an easy solution but I don't know what it is. If you can <BR>
help, thank you!<BR>
Allen Green<BR>
<BR>
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