[DM-MUG] Desktop problem

[Matthew W.]

This is expected behavior. All attachments will be downloads when  
using a Web client. Mediacom only provides access to their account  
through the Web, or by normally configured e-mail client software  
(Enter-rage, Mail, Eudora, etc.)

If this user changes the location of the default downloads, not only  
will attachments populate this folder, each normal download, whether  
it be software, images, or mail attachments, will end up in this  
folder. I would recommend setting up Enter-rage to pick up mchsi mail.

Mw

On Jan 7, 2008, at 7:59 AM, Allen Green wrote:

> Further information received from the customer:
> OSX
> Doesn't occur when I use Entourage.  Occurs when I open attachments  
> from my Mediacom e-mail program.
> In Firefox, at the bottom of the Downloads screen it says: All  
> files downloaded to Desktop.
> I just don't see where to change that.  Even if I could  
> automatically download them into a specific file on the desktop,  
> just to manage them, that would be workable.
>
>> A couple questions:
>>
>> How does your customer view her email? Using Mail.app, Entourage,  
>> Thunderbird or some other mail client? Or is this webmail (like  
>> Yahoo mail) via a web browser? (Which browser?)
>>
>> Which version of Mac OS is she using: Leopard, Tiger, Panther,  
>> Jaguar? Some older Mac OS?
>>
>> Have you tried the quick fixes like repairing permissions, or  
>> resetting Safari?
>>
>> Any other information that we can use to track this problem down?
>>
>> Peace,
>> CW
>>
>> On Jan 6, 2008 8:31 PM, Allen Green <asgreen at raccoon.com> wrote:
>>> I have a customer who has this problem:
>>> Every time she opens any of her mail items the computer places an  
>>> alias of
>>> the message on her desktop.  It is driving her crazy and junking  
>>> up her
>>> desktop.  Probably an easy solution but I don't know what it is.   
>>> If you can
>>> help, thank you!
>>> Allen Green
>>>
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>>
>
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