[DM-MUG] Broken MBP displaY

[Matthew W.]

I don't mean to talk badly about the Geniuses, so I won't... Okay,  
maybe a little. So far, in my experience, they are smart folks and  
I've seen some pretty amazing customer service aimed at myself and  
others I was observing during my numerous waits and the GBar.  
However, the Genuii are occasionally overworked, not paid very well  
for their knowledge, and I've noticed that they tend to recommend the  
easiest fix (often for them) that will provide some kind of a  
solution, i.e. keep the line moving. This may not necessarily be the  
best or cheapest fix for the customer. For example, downloading a  
drive recovery utility onto the drive you're trying to recover data  
from, also without restarting from another bootable system, all the  
while telling the customer that they probably won't be able to  
recover anything. I'd be surprised if they did.

Matthew

On May 16, 2007, at 10:33 AM, John Kisner wrote:

> By the way, Jim Lagnese just pointed out to me that hinges can be  
> repaired -- you don't have to replace the whole screen.  My crisis  
> with the PowerBook came on a weekend, so I went out to the Apple  
> Store.  I was told there (by one of the resident geniuses) that you  
> couldn't just fix a hinge, but had to replace the screen.  He told  
> me it would be over $500 for a "good" used screen, and perhaps $400  
> for a "bad" one.  I guess I should have investigated further, and  
> taken it in to our friends at Haddock.
>
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