[DM-MUG] Alsoft Tech Support Praise

[Ray Bowler]

That kind of response is what  I have come to expect from Alsoft 
which is one reason I am also a big fan of theirs.


At 12:40 PM -0500 9/21/06, Matthew W. wrote:
>I've dealt with a lot of companies support departments. Alsoft 
>delivered one gem recently that I wanted to share with the list. 
>It's the last response to a multiple question e-mail that we'd been 
>passing back-and-forth for the last week. Not only is the 
>information useful to potential buyers of the software (saving me 
>two purchases at their expense), but indicative of their attention 
>to detail (answering ALL of my questions in the e-mail), and overall 
>helpfulness. As you may be able to tell, I'm a big fan.
>
>
>Begin forwarded message:
>
>>Hi Matthew--
>>
>>You have updated the DiskWarrior (revision 30) CD as opposed to the
>>(revision 32) CD.  This is why your updated DiskWarrior CD does not start
>>up your PowerBook.  Please find the other CD, use the Get Info command to
>>look for a disk that says "32" in the comments field, and create a new
>>updated disk.
>>
>>The same issue is at play here with your father's DiskWarrior CD.  The
>>disk he has (according to the serial number) is not a revision 32 (or
>>higher) CD - which would contain the necessary operating system to start
>>up this laptop.
>>
>>While an Update CD (revision 39) with the latest startup System (Mac OS X
>>10.4.x "Tiger") and DiskWarrior 3.0.3 is available, I would suggest
>>waiting a couple of weeks as the Intel version is in the final stages of
>>testing.
>>
>>In that regard, the updated version will be a Universal Binary - thus it
>>will be one version of the software for both PowerPC and Intel machines.
>>
>>Thanks for understanding that we take our time and do our own beta
>>testing rather than releasing a product that is not yet finished.
>>
>>-- Marc
>>
>>
>>
>>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>Marc Moorash, Alsoft Technical Support
>>Email:  tech.support at alsoft.com
>>
>
>
>
>Matthew Wheeler
>-- iVP --
>Des Moines Macintosh Users Group
>http://www.dmmug.org
>
>
>
>
>
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-- 
Ray Bowler

rbowler.home.mchsi.com