[DM-MUG] Alsoft Tech Support Praise

[Matthew W.]

I've dealt with a lot of companies support departments. Alsoft  
delivered one gem recently that I wanted to share with the list. It's  
the last response to a multiple question e-mail that we'd been  
passing back-and-forth for the last week. Not only is the information  
useful to potential buyers of the software (saving me two purchases  
at their expense), but indicative of their attention to detail  
(answering ALL of my questions in the e-mail), and overall  
helpfulness. As you may be able to tell, I'm a big fan.


Begin forwarded message:

> Hi Matthew--
>
> You have updated the DiskWarrior (revision 30) CD as opposed to the
> (revision 32) CD.  This is why your updated DiskWarrior CD does not  
> start
> up your PowerBook.  Please find the other CD, use the Get Info  
> command to
> look for a disk that says "32" in the comments field, and create a new
> updated disk.
>
> The same issue is at play here with your father's DiskWarrior CD.  The
> disk he has (according to the serial number) is not a revision 32 (or
> higher) CD - which would contain the necessary operating system to  
> start
> up this laptop.
>
> While an Update CD (revision 39) with the latest startup System  
> (Mac OS X
> 10.4.x "Tiger") and DiskWarrior 3.0.3 is available, I would suggest
> waiting a couple of weeks as the Intel version is in the final  
> stages of
> testing.
>
> In that regard, the updated version will be a Universal Binary -  
> thus it
> will be one version of the software for both PowerPC and Intel  
> machines.
>
> Thanks for understanding that we take our time and do our own beta
> testing rather than releasing a product that is not yet finished.
>
> -- Marc
>
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Marc Moorash, Alsoft Technical Support
> Email:  tech.support at alsoft.com
>



Matthew Wheeler
-- iVP --
Des Moines Macintosh Users Group
http://www.dmmug.org