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<div style="">I set SugarCRM up against an LDAP directory. It worked great, but then we bought a company that wrote their own CRM and never got around to using Sugar.
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My brief experience was that integration was pretty easy, with whatever I tried (which was mostly just email in, email out and LDAP).<br>
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<div style="font-family: Tahoma; font-size: 13px;"><font style="font-family: Courier New;" color="#888888" size="1">-Josh More, CISSP, GIAC-GSLC, GIAC-GCIH, RHCE, NCLP<br>
<a href="mailto:morej@alliancetechnologies.net" target="_blank"><span class="il">morej@alliancetechnologies.net</span></a>
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515-245-7701 </font>
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<div style="direction: ltr;" id="divRpF100353"><font color="#000000" face="Tahoma" size="2"><b>From:</b> cialug-bounces@cialug.org [cialug-bounces@cialug.org] on behalf of TJ Vance [tj@vancecoffman.com]<br>
<b>Sent:</b> Monday, March 01, 2010 19:29<br>
<b>To:</b> Central Iowa Linux Users Group<br>
<b>Subject:</b> Re: [Cialug] Anyone using an Open Source CRM<br>
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<div>I'm pretty sure Lee is referring to me here.<br>
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I have a fairly stock sugarcrm implementation; we try to do all of our scheduling, call tracking, and task management through it.<br>
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I haven't set it up against LDAP or AD; we primarily use it to make sure we don't lose billable hours through the cracks.<br>
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The one GREAT thing about it being so open is the database itself... I query against it every time my asterisk box rings so that the CALLERID shows the account and contact.<br>
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If you have more specific questions, I'd be willing to field, but like I said, we're more or less at stock.<br>
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Cheers<br>
TJ<br>
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<div class="gmail_quote">On Fri, Feb 26, 2010 at 5:21 PM, L. V. Lammert <span dir="ltr">
<<a href="mailto:lvl@omnitec.net" target="_blank">lvl@omnitec.net</a>></span> wrote:<br>
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<div class="im">At 04:51 PM 2/26/2010, you wrote:<br>
<br>
>Anyone using an open source CRM tool like SugarCRM or one of the<br>
>project forks? How is it working out for you? Do you have any<br>
>lessons learned you could share? Are you authenticating in an AD or<br>
>LDAP environment?<br>
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Hopefully he will chime in - when I was at the meeting in November,<br>
somebody sitting at the table about two seats down (at the<br>
restaurant) was a big SugarCRM fan. In case he doesn't, perhaps<br>
somebody else can recall who that is??<br>
<br>
Lee<br>
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