<div class="gmail_quote">On Mon, Dec 7, 2009 at 10:50 AM, David Champion <span dir="ltr"><<a href="mailto:dave@dchamp.net">dave@dchamp.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
The problem with Qwest is when you need customer support from someone<br>
who knows more than reading off a script, or to get your service request<br>
processed in a reasonable time, or even 2 weeks later when they took<br>
your order but didn't enter it into the service queue, or for them to<br>
not send you to a collection agency for a second voice line you didn't<br>
order (oh, that's what they did when they lost your service request!),<br>
and you never received a bill for.<font color="#888888"><br></font></blockquote></div><br clear="all">Well, a funny story about that...<br><br>When I first signed up with Qwest I had a problem. I told the person right off the bat that I was experienced at managing networks and that I tried all the obvious stuff. He kindly skipped the usual dumb questions and we went right to the deeper stuff like reading signal strengths, and etc. After a good bit of frustration and not finding an answer he said we should back up and go through the basics again.<br>
<br>Turns out that I had entered a password into the modem wrong and that had we done the basics first we'd have fixed it rather quickly. :-)<br><br>Anyway, I'm pretty happy w/ their support. I've only called a few times and most of them had spectacular results. One time I got the kid who could only read from the script but we eventually got the problem solved (my dsl modem died).<br>
<br>-- <br>Matthew Nuzum<br>newz2000 on freenode, skype, linkedin, <a href="http://identi.ca">identi.ca</a> and twitter<br>