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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Might check out Profuturus…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a href="http://sourceforge.net/users/jpewdev/">http://sourceforge.net/users/jpewdev/</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Its developed by a fellow at ISU, and used in at least one
fairly large department as both an inventory tool and helpdesk.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As I understand it, it started out as a fork of the Libreum help
desk, but its rewritten in PHP with a MySQL back end (instead of
VisualBasic/Access)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'> -- Dan Sloan<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cialug-bounces@cialug.org [mailto:cialug-bounces@cialug.org] <b>On Behalf Of </b>Matthew
Nuzum<br>
<b>Sent:</b> Friday, November 16, 2007 9:34 AM<br>
<b>To:</b> Central Iowa Linux Users Group<br>
<b>Subject:</b> Re: [Cialug] request tracker alternate<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>On Nov 16, 2007 5:30 AM, Dave Weis <<a
href="mailto:djweis@internetsolver.com">djweis@internetsolver.com</a>>
wrote:<o:p></o:p></p>
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margin-left:4.8pt;margin-right:0in'>
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<p class=MsoNormal>David Bierce wrote:<br>
> We moved from RT to OTRS. <a href="http://www.otrs.org" target="_blank">www.otrs.org</a><br>
><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
>> Anyone here have a suggestion for a replacement for request-tracker? <br>
>> The killer feature of RT is that you can do all the routine stuff<br>
>> through e-mail.<o:p></o:p></p>
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<p class=MsoNormal>Sorry, I erased the first message in the morning email purge
:-)<br>
<br>
What do you not like/need to change with RT? <o:p></o:p></p>
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<p class=MsoNormal><br clear=all>
It's far more than I need. I want something simpler. I dislike the interface. I
guess I'm just curious if there's something else. Maybe I'll decide that RT is
the bomb but right now I wish I had another option. <br>
<br>
-- <br>
Matthew Nuzum<br>
newz2000 on freenode <o:p></o:p></p>
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